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SurveySparrow

surveysparrow.com
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Omnichannel experience management platform for engaging surveys and powerful feedback collection.

Overview

SurveySparrow is an AI-powered omnichannel experience management platform designed to help businesses create and deploy highly engaging surveys. It facilitates collecting feedback across various touchpoints, specializing in conversational surveys, chatbots, NPS, CSAT, and CES surveys. The platform enables organizations to deeply understand customer, employee, and product experiences. With robust analytics and reporting features, SurveySparrow provides actionable insights that drive improvements in satisfaction and foster business growth. It's ideal for marketing, HR, product management, and customer service teams looking to optimize their feedback loops.

Key Features

Conversational surveysOmnichannel feedback collectionAI-powered sentiment analysisCustomizable survey templatesChatbot for websitesNPS, CSAT, CES surveysOffline data collectionAdvanced reporting & analyticsAudience managementIntegration with CRM/marketing tools

Use Cases

  • Customer feedback management
  • Employee engagement surveys
  • Market research
  • Product feedback collection
  • Lead generation surveys
  • Event feedback analysis
Documentation